Frequently Asked Questions

Do I need to setup and manage an SSL Certificate when using AWS Lambda?

No - When using AWS Lambda you don't need to manage any SSL certificates as ServiceM8 invokes your Lambda function directly.

How do I authenticate against the ServiceM8 API within my function?

Authentication within add-on functions is provided by the ServiceM8 Simple Token Service - which will provide you with a temporary OAuth token for authentication each time your function is invoked, greatly simplifying authentication.

What are the limitations of Simple Functions?

How can I switch back to the ServiceM8 iOS app after launching from an action?

ServiceM8's app supports iOS Universal Links, so you can open the following url from your iOS app/website to return to the app:

https://go.servicem8.com/app/launch

How can send users to an existing job in their browser?

For web-based users, you can direct them to open a specific job in ServiceM8 by linking directly with the job’s unique identifier (UUID). Use the following URL format to open an existing job from a website or web app:

https://go.servicem8.com/openjob/{uuid}

When this link is opened in a browser where the user is already logged in to ServiceM8, it will take them straight to the job details page for that UUID. This provides a seamless way to connect users from your web-based workflow directly into the relevant job inside ServiceM8.