Discussions

In looking through the reference doc (https://developer.servicem8.com/reference), I don't see a resource that would provide info for the company details (e.g. website address, phone) associated w/ the account. Company contacts seems to be a different thing since that suggests there are multiple contacts, but company info for the account should just be a singular thing.

Hi I would like to pull a list of recurring jobs from the API, is there some information on this?

I have checked in api documentation and found that there is no webhook for contacts, so can you please let me know that is there any other way to get the contacts data on update any contact field? I have also subscribe the webhook for job fields and if I have update the job field than I have got the job response but did not get the contact data of that job. Is there something wrong with the subscription? Please let me know about it. Thanks.

EACH DAY, WE ARE UNABLE TO LOG IN FOR UPTO HOURS AT A TIME. THIS SITUATION IS NOT ACCEPTABLE AND COSTING OUR BUSINESS MONEY!! THIS NEEDS TO BE RESOLVED NOW!!!!!! PLEASE CONTACT US ASAP!!!!! PLEASE ALSO ADVISE THE NOTICE PERIOD, AS WE ARE CURRENTLY LOOKING AT ALTERNATIVE SOFTWARE SOLUTIONS.

I am not receiving the notification at all. I have created the following subscriptions. [ { "object": "job", "callback_url": "https://pickmyorder.co.uk/Test/GetWebBook.php", "fields": [ "uuid", "status" ], "unique_id": "", "active": true }, { "object": "company", "callback_url": "https://pickmyorder.co.uk/Test/GetWebBook.php", "fields": [ "name" ], "unique_id": "", "active": true } ] If a job status is changed, I am getting nothing.

Is anyone having problems with the very slow delivery of webhooks from Sm8? Periodically SM8 stop sending webhooks for a while, sometimes 6 minutes, sometimes an hour, and then they send a tital of webhooks built up over that time? This used to be rare but is happening with more frequency. This morning it has been almost 3 hours where we received about 20 webhooks in place of the usual 1000s. We await the tidal wave

Whenever a webhook subscription is created for ServiceM8 the previous one is deleted - meaning I can only ever have 1 webhook running at a time. This happens When creating a scenario in - Make.com(formerly Integromat) using the pre-built trigger modules (which create a webhook automatically). - When creating a webhook via the ServiceM8 API in Postman.com - When creating custom webhooks in Zapier. If you run an API GET request in the Make.com ServiceM8 module to the ‘webhook_subscriptions’ endpoint then it only ever returns 1 result. (Which is always the last webhook you created in Make.com) If you then create another webhook in another application (such as Postman) then run a GET request to the ‘webhook_subscriptions’ endpoint, it will only ever return 1 result (the last webhook created in Postman) Neither application is able to see webhooks created in the other application (even though the GET request should return a list of ALL ‘webhook_subscrptions’ Both of these webhooks will actually now work if you point a separate scenario to each of them in Make.com But if you create a new webhook in either application, then the old webhook that you had created in that application will stop working. The only application that you can create and use multiple webhooks seems to be Zapier. But even then, it only works if you create the webhooks via the pre-built trigger modules. If you create any custom webhooks, the same thing happens. I have tried contacting ServiceM8 support, and their response was; “I understand you came across an issue with our API. I'm afraid we cant provide solutions for the issue here. All information regarding our API is available online through our developer portal you should be able to find any information you need there - https://developer.servicem8.com You might also be able to find the solutions to your issue on our developer forum (https://developer.servicem8.com/discuss ), or on StackOverflow (https://stackoverflow.com/questions/tagged/servicem8 ) If the solution is not there we recommend that you post the problem in the discussion board on either stack overflow or on our forum the developer community is usually very active and will respond it.”

Hi. In Integromat under 'create job' its states in the 'Customer Name' entry "The name of the Customer to whom this job is assigned. Leave this blank to automatically create a new customer from the job contact details." When we do this, it doesnt create the customer and therefore creates a job which is not attached to a client. Any ideas on why this may be? Thanks

I'm integrating the service M8 into the team up icalenda but it failed to import the data. is Anyone helping me with this?

Hi, We are consuming the Job Allocation API at the moment however we want to be able to find the list of Allocation Windows so we can correctly assign the right allocation window to the job allocation. Is there a Allocation Window API?