Discussions
DAILY ISSUES WITH LOGGIN IN!!!!!
EACH DAY, WE ARE UNABLE TO LOG IN FOR UPTO HOURS AT A TIME.
THIS SITUATION IS NOT ACCEPTABLE AND COSTING OUR BUSINESS MONEY!!
THIS NEEDS TO BE RESOLVED NOW!!!!!!
PLEASE CONTACT US ASAP!!!!!
PLEASE ALSO ADVISE THE NOTICE PERIOD, AS WE ARE CURRENTLY LOOKING AT ALTERNATIVE SOFTWARE SOLUTIONS.
Posted by HAYLEY COPUES almost 3 years ago
Link with our CRM is not working
PLease can you sort out this issue ASAP as the link between our CRM - ACTIVE and Service M8 is not working for nearly 2 weeks now - we have been in touch with Activve and they said its from this side - none of the deals are transfering over and need to be created manually with no job history and is really impacing our working day!
Posted by Gemma Rogers almost 3 years ago
How to control Client Sites via API
Hello, we work on integration with ServiceM8 system and have question.
We found Client Sites add-on https://support.servicem8.com/hc/en-us/articles/202023544-Client-Sites-Overview
The question is can we control Client Sites via API (create, update, delete or find a special client site)?
We wasn't able to immediately able to find the answer in the developer section and in the API Documentation.
Thanks in advance!
Posted by Adrian Bubela almost 3 years ago
Job for activity doesn't seem to exist in API
Hi,
I am currently doing the following -
1. Sync all activities
2. Sync all jobs
3. Sync all job contacts
4. Build a model for each activity on the client by joining to the job via the job_uuid field on the activity and then to each job contact for that job.
While I have been trying to do this I have found that the job_uuid reference in one of the activities does not seem to have a corresponding job record.
I have also found querying the api directly for this job seems to return html that looks like this:
https://api.servicem8.com/api_1.0/job/THE-JOB-UUID.json
returns 200 OK +
<!DOCTYPE html>
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<title>200 OK</title>
</head>
<body>
<h1>OK</h1>
<p></p>
<hr />
<address>ServiceM8/1.0</address>
</body>
</html>
Is this an issue with the API or am I missing something?
Posted by Kieran Sasse almost 3 years ago
Job Materials API - Distinguish between *actual* materials, and just labour or invoice items
I've been querying the Job Materials API endpoint, and it's returning a lot more than just Job Materials. I'm getting records back that include things like:
- Callout charge - $50
- Labour to fix the heater - $150
- Etc.
I'm hoping to be able to filter out those above kind of items, and instead only focus on *actual* materials used in the job. E.g. 1m of 50mm pipe, Kitchen sink, door latch, etc.
Is there any programmatic way of distinguishing between physical materials, and the above items which appear to just be anything you'd add to an invoice?
I did notice that on the Materials API endpoint, there's an attribute called "item_is_inventoried" which can be "0" or "1". Although I'm not sure if that would work for my purpose.
Thanks in advance!
Posted by Stephen Wrathall almost 3 years ago
Client Sites API
We build integration with ServiceM8 system. After researching your API documentation we have one question. We do not find any information on how we can create, update, delete or find a special client site. So the question is where we can find API descriptions for controlling client sites?
Posted by Oleksii almost 3 years ago
How to identify single Check In event recorded against the job
Hello,
We are looking for the number, First time Fix rate, it's the percentage of jobs updated to a ‘Completed’ job status where there is a single Check-In event recorded against the job.
But how to identify a single check-in event from Jobs.
Let me know if you need any more details.
Posted by Neha Kale almost 3 years ago
Cost of API access
What does the API access cost - require integration for invoicing etc from Sm8 to other software and or own database
Posted by Wayne Jarvis almost 3 years ago
Zapier Integration
Hi, I am trying to set up a zap through zapier to complete dear inventory integration and am having issues with SKU information etc - could somebody help with this?
Posted by Breanna Andreazza almost 3 years ago
Rest API error 400
I'm trying to get started using the REST api in python.
The following code is giving an error:
url = "https://api.servicem8.com/api_1.0/asset.json"
headers = {"Accept": "application/json"}
response = requests.request("GET", url, headers=headers, auth=('username', 'password'))
print(response.text)
The error:
{"errorCode":400,"message":"asset requires addon activation on this account prior to use"}
Please help!
Posted by Dave almost 3 years ago