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Issues with the custom template

I have created custom invoice/receipts/quote templates and it's such a hit and miss. I follow the instructions and use the available fields as per the list provided and yet the template doesn't come out the way it needs to be. For example: I input «job.contact_first» «job.contact_last» and I get the whole thing including the job site address and main billing contact details. I have downloaded multiple different documents to copy and paste from, I have created it from scratch and it's just so temperamental. I can download the template and upload the exact same one untouched and it will add fields that I did not request for.

Can you please guide to someone who can explain this or is it a software glitch?

Thanks,

Lyn