Discussions

In servicem8 you can make a new job by creating a partial invoice for an already created job. The new job will have the initial job's ID + A/B/C etc Does anyone know of a way to get this related job? Thanks Hamish

It would be great if Knowledge saw the same level of interaction tracking as we see it almost every aspect of ServiceM8 as well. Being able to know who created or edited a Knowledge record and when would be a huge improvement to (at the very least) the backend (and ideally customer facing as well).

Hey team, I am connecting you on behalf of Pabbly Connect. Pabbly Connect is the integration software through which you can pass the data between different business tools and services. Pabbly Connect acts as an integration platform through which you can connect different applications within a few clicks. It has more than 1000+ apps. We do have an integration with Service M8: <https://www.pabbly.com/connect/integrations/servicem8/> We would like to ask you about the issue we facing which requires your guidance on it. As our shared users want to have a response within the "Create Job" action event we have checked the possibility of capturing the data from the response header to fulfill the user use case of multistep but from a security point of view, it is not possible for us as of now to implement this functionality within Pabbly Connect. It would be great if you could provide us little guidance over the same so that we can send the response within the body. If you have any queries regarding the same we are happy to help you. Do let us know your thoughts on the same. Looking forward to hearing from you. Best regards, Nivesh Jain

I seem to have a problem where if I register a webhook during the initial Addon Install/Registration, that whil the webhook subscribe request comes back as success=true, but the callback_url is stored wrong within ServiceM8 as a constant. (ADDON_CALLBACK_URL) You can see that by doing a get to the webhook_subscriptions URL... This is the JSON response to a get request to <https://api.servicem8.com/webhook_subscriptions> after successfully registering the webhook during the addon install... (i.e. I'm doing this in my callback code after authorisation) \[ { "object": "job", "callback_url": "ADDON_CALLBACK_URL", "fields": [ "status" ], "unique_id": "", "active": true } ] If I wait a minute and then try, the registration also returns success as well, but does store the correct callback_url. Has this been a problem for anyone else? I need to do this on registration as it's the only time I have the vendor ID. (Calls to the vendor.json REST work fine, so data is already populated.) I'd hate to have to put in some kind of delay/variable that's variable in duration depending on circumstances.

Hello, I am have developed a custom add on for my client for their franchisees. When they accept the job to be theirs, it creates a job with the customer information within their ServiceM8 account, I would then like to offer them a link to open the job, by clicking a simple button (same solution that is in Xero, when ServiceM8 sends an invoice to Xero, there is a button in Xero that allows me to open the ServiceM8 job) I assume I just need to use the OAUTH token from the API connection, the job UUID and know and understand the URL structure to achieve this.

when a job is completed for a recurring 2 weekly cycle, say, one day late, the app pushes the next job to 2 weeks from the completion date instead of keeping the original cycle. For our mowing business, the original two week cycle needs to be kept, otherwise it throws the roster out of whack

A customer has asked this question

I need to find the matching data field between the ServiceM8 QR code and the Wink connector fields for a custom report. Thx [Jo.packham@bsds.com.au](mailto:Jo.packham@bsds.com.au)

My client wants to be able to create a job in Service M8 with maintenance forms that are provided as smart attachments to the email as PDFs. We cannot see a way to do this using the API, am I missing something - is there some way of doing it? Otherwise, could you possibly design an API endpoint for us to allow us to do this?

Hi, My replies to customers are going straight to their Gmail spam. Why?