Discussions

It would be great if Knowledge saw the same level of interaction tracking as we see it almost every aspect of ServiceM8 as well. Being able to know who created or edited a Knowledge record and when would be a huge improvement to (at the very least) the backend (and ideally customer facing as well).

Hey team, I am connecting you on behalf of Pabbly Connect. Pabbly Connect is the integration software through which you can pass the data between different business tools and services. Pabbly Connect acts as an integration platform through which you can connect different applications within a few clicks. It has more than 1000+ apps. We do have an integration with Service M8: <https://www.pabbly.com/connect/integrations/servicem8/> We would like to ask you about the issue we facing which requires your guidance on it. As our shared users want to have a response within the "Create Job" action event we have checked the possibility of capturing the data from the response header to fulfill the user use case of multistep but from a security point of view, it is not possible for us as of now to implement this functionality within Pabbly Connect. It would be great if you could provide us little guidance over the same so that we can send the response within the body. If you have any queries regarding the same we are happy to help you. Do let us know your thoughts on the same. Looking forward to hearing from you. Best regards, Nivesh Jain

I seem to have a problem where if I register a webhook during the initial Addon Install/Registration, that whil the webhook subscribe request comes back as success=true, but the callback_url is stored wrong within ServiceM8 as a constant. (ADDON_CALLBACK_URL) You can see that by doing a get to the webhook_subscriptions URL... This is the JSON response to a get request to <https://api.servicem8.com/webhook_subscriptions> after successfully registering the webhook during the addon install... (i.e. I'm doing this in my callback code after authorisation) \[ { "object": "job", "callback_url": "ADDON_CALLBACK_URL", "fields": [ "status" ], "unique_id": "", "active": true } ] If I wait a minute and then try, the registration also returns success as well, but does store the correct callback_url. Has this been a problem for anyone else? I need to do this on registration as it's the only time I have the vendor ID. (Calls to the vendor.json REST work fine, so data is already populated.) I'd hate to have to put in some kind of delay/variable that's variable in duration depending on circumstances.

when a job is completed for a recurring 2 weekly cycle, say, one day late, the app pushes the next job to 2 weeks from the completion date instead of keeping the original cycle. For our mowing business, the original two week cycle needs to be kept, otherwise it throws the roster out of whack

A customer has asked this question

I need to find the matching data field between the ServiceM8 QR code and the Wink connector fields for a custom report. Thx [Jo.packham@bsds.com.au](mailto:Jo.packham@bsds.com.au)

Hi, My replies to customers are going straight to their Gmail spam. Why?

Hello, I trust this message finds you well. I've encountered a discrepancy in the revenue calculation while using a Python script to call the <https://api.servicem8.com/api_1.0/job.json> endpoint. The specific field I'm utilizing for this calculation is named 'total_invoice_amount.' However, upon comparing the numbers generated by my script with the ServiceM8 UI, I've noticed variations in the monthly revenue figures. I'd appreciate your guidance in identifying any potential oversights or discrepancies in my approach. For your reference, I have attached a screenshot from the ServiceM8 UI, showcasing the place from where I am taking revenue numbers per month that I am comparing. Your assistance in resolving this matter is highly valued. Please let me know if you require any additional information or if there's a specific aspect I should reevaluate. Thank you for your time and support. 

I can get data from the developer account using App ID and App Secret Key but in My clients option there is no such option to find App ID or App secret key. If any solution is there please let me know.

The problem began to occur about 5:15pm Sydney time and is spreading to more and more of my sm8 customers GET on 'job' returned status 401. {"error":"invalid_token","error_description":"The access token provided has expired"}. It happens both reading and writing via the API