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ANSWERED

Can we open a job window from the Client JS SDK?

Hey Guys,

Can custom fields be used as the Job Number

Hi there

PODIUM INTEGRATION ADD ON

Hi. Podium has shown how the SM8 sms system is a little poor from the customers side and demonstrated these issues against how their 2way sms system works. We are using it now due to this and the stripe fees being 1/2 of what it costs through SM8. I am not sure why Podium is not an add on and ask if that is something that will happen or perhaps you do not allow them due to a conflict of interest regarding stripe and sms income impacting SM8 income by their engagement?

ANSWERED

I accidentally deleted a client, how can I restore it?

I accidentally deleted a client, how can I restore it?

DAILY ISSUES WITH LOGGIN IN!!!!!

EACH DAY, WE ARE UNABLE TO LOG IN FOR UPTO HOURS AT A TIME.
THIS SITUATION IS NOT ACCEPTABLE AND COSTING OUR BUSINESS MONEY!!
THIS NEEDS TO BE RESOLVED NOW!!!!!!
PLEASE CONTACT US ASAP!!!!!
PLEASE ALSO ADVISE THE NOTICE PERIOD, AS WE ARE CURRENTLY LOOKING AT ALTERNATIVE SOFTWARE SOLUTIONS.

ANSWERED

Can we push enquiries into Service M8 in with a webhook?

Is it possible to use a webhook to push an enquiry into ServiceM8? Using the email address option is not possible

Job update via api not displaying

I am working on an integration and I am having trouble with the very end of the integration.
After sending the update, if I pull up the record
https://api.servicem8.com/api_1.0/job/{uuid}.json, the fields reflect the data that I sent in the update, however, if I open the job in Service M8, the new values are not displayed the old values are.
The fields include 3 custom drop down fields, the dropdown status field, as well as the job description text field. The only evidence that something happened is that there is a green C with job completed status (because I sent the status= Completed), and a note.

ANSWERED

Why wont invoices approve?

Trying to approve invs and it just keeps trying and wont go through???? Tried restarting and nothing

ANSWERED

Why error comes when we connect Service M8 account to my application. The request was aborted: Could not create SSL/TLS secure channel

Why error comes when we connect Service M8 account to my application. The request was aborted: Could not create SSL/TLS secure channel

Using Basic Auth to retrieve jobs via API results in Cloudflare 503

Our Job retrieval for 50+ ServiceM8 Accounts stopped yesterday after being intermittent. Our system cannot connect to the API service. We're nowhere near the 20,000 limit per account.