Discussions

We're experiencing issues with our API integration that started this morning. Several of our API requests are now returning a 'forbidden' status with an 'insufficient_scope' error, specifically mentioning that 'unavailable' scope is required to complete these requests.

These API calls were functioning correctly until today, so we suspect this relates to the new scopes we've noticed on your documentation page at https://developer.servicem8.com/docs/authentication.

The problematic scopes that are preventing our application from authorising properly include:

read_feedback
manage_feedback
read_job_payments
manage_job_payments
read_job_checklists
manage_job_checklists
read_security_roles
read_forms
manage_forms
read_tax_rates
manage_tax_rates

Our application cannot authenticate when these new scopes are included in our authorisation request, which means we're unable to access the information that sits behind these scopes. This is causing significant disruption to our service.

We'd appreciate your urgent assistance in resolving this.