Discussions

SMS Campaign Errors – "Try spacing your requests out using the batching settings under 'Options'"

Hi all,

I’ve been running a campaign where we send out SMS messages. They’re looped so they don’t all go at the exact same time — each message is sent one after the other.

In the notification logs I’m seeing:
Try spacing your requests out using the batching settings under 'Options'

I didn’t see this in testing, so I’m not sure what this actually refers to.

Questions:

• Where are the “batching settings under Options” located in the UI (if they exist)?
• Or is this an API-side throttling/rate-limit message?
• If it’s rate limiting, what spacing/backoff is recommended (per-message delay, batch size, retries) to avoid rejections?

Has anyone else experienced this, and how did you mitigate it?