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zapier integration trigger issues

Recently, I have had an issue with the Service M8 version 1.7.1 integration with Zapier. I had set up a Zap to pull data from Service M8 into Google Sheets via Zapier and went through the process of setting up the Zap. But notice the zap wasn't triggering, I have since then reached out to Zapier support, and they have identified the service m8 app version 1.7.1 is an older version and requested I reach out to service m8 support for help. Unfortunately, I've been told they have limited knowledge to assist and have referred me to the forum. Can anyone please assist? TIA - SSPEST