Discussions

I’ve generated a Full Access API key from my live account via the API Settings page (under Account > Settings > API Keys). I’ve been attempting to authenticate using Basic Auth with:

Username: my full API key

Password: x

I’ve tested this in both Postman and Zapier, following all formatting guidelines, and consistently receive a 401 Unauthorized error stating “Invalid username or password.”

I’ve regenerated the key multiple times and confirmed it’s being used correctly in tools that support Basic Auth. Despite this, authentication fails every time.

Can you please:

Confirm that API access is enabled for my account?

Check if there are any restrictions or limitations affecting key usage?

Let me know if there’s a known issue with the /api_1.0/job.json endpoint or key authentication?

Happy to share exact steps or screenshots if helpful. Appreciate your help resolving this!

Kind regards,
Harvey Doney
Xclusive Window Cleaning
harveydoney1@gmail.com

You can send this via their support chat/email:
📩 https://support.servicem8.com

Let me know when they reply — and I’ll be ready to plug the working key back into Zapier for you.