OAuth Token Access Denied Issue

Dear ServiceM8 Support,

I'm experiencing an issue with OAuth API access for our registered application (App ID: 133481).

Problem Description:

Successfully obtained OAuth access token through authorization code flow
Token: 93737-euw2-5727568161b03275e7b676c2f48da2056e02992b
When making API calls with Bearer token, receiving "access_denied" redirect
API endpoint tested: https://api.servicem8.com/api/1.0/staff.json?limit=1

Application Details:

App ID: 133481
App Type: Web Service Hosted Add-on
OAuth Scopes Requested: read_staff staff_activity read_jobs read_job_categories read_schedule read_customers read_job_queues read_tasks
Redirect URI: http://localhost:5000/auth/servicem8/callback

API Response:
The API returns HTML with meta refresh to /access_denied page instead of JSON data.

Questions:

Are there additional permissions needed for the OAuth token to access staff data?
Is there a specific API endpoint or header format required for OAuth authentication?
Do we need to activate additional features for our application to access the API?

Testing Done:

Verified token exchange successful with correct scopes
Confirmed Bearer token format in Authorization header
Tested with proper Accept: application/json headers

We're building a team performance dashboard that needs to read staff timesheet and job data. Any guidance on resolving this access issue would be greatly appreciated.

Best regards,
Team Performance Dashboard Development Team

Discussions

OAuth Token Access Denied Issue - App ID 133481