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Website chat system for collecting details for jobs

Hello.

I am looking for a chat system that can connect to my wordpress site and integrate with servicem8 for collecting client information on jobs. We generally need lots of information like brand, model, serial number, photos etc and it would be good if clients can jump on a chat and we can easily gather this information for loading into a job. It almost needs to be a facebook chat kind of thing but integrates into servicem8 with critical information.