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There is no file attached in job notes

Trying to download attachments through a third party add on and it is not recognising that there is files in the job notes even though there is, can someone please advise a solution to this. It use to work perfectly but recently it has stopped working, it would download all recognised files in the job diary and it will be stored on my webpage server to download, however now when i click download button through a add on the job window, it does not recognise any files in the job diary ?