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Basic API Auth query

Hi,

We have been syncing data daily for a number of years with this email for a client using basic Auth (private app), however when trying to Auth for a potential new client (and we can log into ServiceM8 with their credentials) then we get an Auth error.

Is there a particular plan or setting that has to be set to enable basic API auth?

I don't want to share emails or business names on a public forum, so if someone could email me back, that would be much appreciated