Discussions
Feedback Request with Direction Based on Client Response "Google Review"
almost 5 years ago by Tom
Ideal World
My tradesman finishes job and whilst talking to the client, ask's them to leave us feedback. He sends a text message from within servicem8 and the client gets a text similar to the existing feedback request, minus the comment box.
The client enters a Star Rating
4 or 5 Star's left, Directs client to Google Listing or Facebook Listing, or a page with both options that they can click whichever they would prefer.
1, 2 or 3 Star's selected, Takes the client to a form that say's "Sorry we didnt meet your expectations, please let us know what we could have done better". Client fills in form which is emailed to manager.
What can happen with this?