--- updatedAt: 2026-07-01T11:37:16.000Z agentTools: projectIndex: https://developer.servicem8.com/llms.txt --- # Add note to message Adds a note to an inbox message # OpenAPI definition ```json { "openapi": "3.1.0", "info": { "title": "ServiceM8 API", "description": "Move your app forward with the ServiceM8 API\n\n\n\n## Limits and Throttling\nTo ensure continuous quality of service, API usage can be subject to throttling. The throttle will be applied once an API consumer reaches a certain \nthreshold in terms of a maximum number of requests per minute. Most clients will never hit this threshold, but those that do, will get met by a \nHTTP 429 Too Many Requests response code. \n \nThere is a limit of 180 requests per minute, if you reach this you will receive a HTTP 429 with a text body of \"Number of allowed API requests per minute exceeded\".\nThere is a limit of 20000 requests per day, if you reach this you will receive a HTTP 429 with a text body of \"Number of allowed API requests per day exceeded\".\n\nWe encourage all API developers to anticipate this error, and take appropriate measures like e.g. using a cached value from a previous call, or passing on a message to the end user that gets subjected to this behaviour (if any).\n\nLimits are per Addon per account.\n\n\n## Opening Records in ServiceM8\nWhen you need to send a staff member from an external app to a ServiceM8 record in the web app, build the URL using the record UUID on the primary app domain:\n\n* Job: `https://go.servicem8.com/OpenJob/{job_uuid}`\n* Client: `https://go.servicem8.com/OpenClient/{company_uuid}`\n\nClient records are exposed by the Company endpoint in the REST API, so use the Company record `uuid` as `{company_uuid}`. These URLs are web app links, not REST API endpoints, and do not use API authentication. Users who are not signed in are redirected through login and then back to the requested record. The signed-in staff member must have access to the record and the relevant ServiceM8 menu permission.\n", "termsOfService": "https://www.servicem8.com/terms-of-service", "version": "1.0.0" }, "servers": [ { "url": "https://api.servicem8.com/api_1.0" } ], "security": [ { "apiKey": [] }, { "oauth2": [] } ], "paths": { "/inboxmessage/{uuid}/notes.json": { "post": { "tags": [ "Inbox" ], "operationId": "addNoteToInboxMessage", "summary": "Add note to message", "description": "Adds a note to an inbox message", "security": [ { "apiKey": [] }, { "oauth2": [ "publish_inbox" ] } ], "parameters": [ { "name": "uuid", "in": "path", "required": true, "description": "UUID of the inbox message", "schema": { "type": "string", "format": "uuid" } } ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/AddNoteRequest" } } } }, "responses": { "201": { "description": "Note added successfully", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/SuccessResponse" } } } }, "400": { "description": "Bad request - Empty note", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/Error" } } } } } } } }, "components": { "securitySchemes": { "apiKey": { "type": "apiKey", "name": "X-Api-Key", "in": "header" }, "oauth2": { "type": "oauth2", "flows": { "authorizationCode": { "authorizationUrl": "https://api.servicem8.com/oauth/authorize", "tokenUrl": "https://api.servicem8.com/oauth/access_token", "scopes": { "staff_locations": "Access to real-time GPS information about staff", "staff_activity": "Access to clock on, lunch break and clock off information about staff", "publish_sms": "Access to send SMS messages to customers and/or staff on your behalf. Note sending SMS messages will incur account charges.", "publish_email": "Access to send Email messages to customers and/or staff on your behalf", "vendor": "Access to basic account information", "vendor_logo": "Access to account logo", "vendor_email": "Access to account holder email address", "read_locations": "Read-only access to Location Endpoint", "manage_locations": "Full access to Location Endpoint", "read_staff": "Read-only access to Staff Endpoint", "manage_staff": "Full access to Staff Endpoint", "read_customers": "Read-only access to Company Endpoint", "manage_customers": "Full access to Company Endpoint", "read_customer_contacts": "Read-only access to CompanyContact Endpoint", "manage_customer_contacts": "Full access to CompanyContact Endpoint", "read_jobs": "Read-only access to Job and Badge endpoints; includes read_badges", "manage_jobs": "Full access to Job Endpoint", "create_jobs": "Ability to create jobs on behalf of account. Note creating jobs may incur account charges.", "read_job_contacts": "Read-only access to JobContact Endpoint", "manage_job_contacts": "Full access to JobContact Endpoint", "read_job_materials": "Read-only access to JobMaterials Endpoint", "manage_job_materials": "Full access to JobMaterials Endpoint", "read_job_categories": "Read-only access to Categories Endpoint", "manage_job_categories": "Full access to Categories Endpoint", "read_job_queues": "Read-only access to Job Queues Endpoint", "manage_job_queues": "Full access to Job Queues Endpoint", "read_tasks": "Read-only access to Tasks Endpoint", "manage_tasks": "Full access to Tasks Endpoint", "read_schedule": "Read-only access to JobActivity Endpoint", "manage_schedule": "Full access to JobActivity Endpoint", "read_inventory": "Read-only access to Materials Endpoint", "manage_inventory": "Full access to Materials Endpoint", "read_job_notes": "Read-only access to job notes", "publish_job_notes": "Ability to add new job notes", "read_job_photos": "Read-only access to job photos", "publish_job_photos": "Ability to add new job photos", "read_attachments": "Read-only access to Attachments Endpoint", "manage_attachments": "Full access to Attachments Endpoint", "read_inbox": "Read-only access to inbox messages", "read_messages": "Read-only access to staff messages", "manage_notifications": "Ability to read notifications and mark as read", "manage_templates": "Full-access to email, sms and document templates", "read_badges": "Read-only access to job badges; also granted by read_jobs", "manage_badges": "Full-access to read/create/modify job badges; includes read_badges", "read_assets": "Read-only access to Assets Endpoint", "manage_assets": "Full access to Assets Endpoint", "read_knowledge_base": "Read-only access to Knowledge Base Endpoint", "manage_knowledge_base": "Full access to Knowledge Base Endpoint", "read_sms": "Read job SMS history", "publish_diary_items": "Create immutable Add-on Job Diary items", "read_email": "Read job email history", "read_job_admin_activity": "Read-only access to job administration time records", "read_service_templates": "Read access to ServiceTemplates", "manage_service_templates": "Full access to manage ServiceTemplates", "create_notifications": "Create staff notifications" } } } } }, "schemas": { "AddNoteRequest": { "type": "object", "required": [ "note" ], "properties": { "note": { "type": "string", "minLength": 1 } } }, "Error": { "type": "object", "properties": { "errorCode": { "type": "number", "format": "int32", "example": "1000" }, "message": { "type": "string", "example": "An error occurred completing your request" } } }, "SuccessResponse": { "type": "object", "properties": { "success": { "type": "boolean" }, "message": { "type": "string" } } } } }, "x-speakeasy-retries": { "strategy": "backoff", "backoff": { "initialInterval": 500, "maxInterval": 60000, "maxElapsedTime": 3600000, "exponent": 1.5 }, "statusCodes": [ "5XX", "429" ], "retryConnectionErrors": true } } ```